When you travel, few things are more stressful than standing at the hotel front desk, trying to handle payments, deposits, or unexpected charges—in another language. What if your card is declined? How do you ask about a security deposit? Can you politely dispute a charge?
함께 TalkMe’s Payment & Billing Course Series, you’ll practice these real-world situations through interactive role-plays so you can walk into any hotel, anywhere in the world, feeling confident and prepared.
Teaching Design Summary
A Real Guest Journey – From Check-In to Checkout and Beyond
The series mirrors the entire hotel experience step by step:
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At Check-In
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“Could you please confirm the name on the card?”
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“How much is the security deposit?”
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“I’m sorry, your card was declined. Do you have another form of payment?”
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During Your Stay
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“Can I charge this meal to my room, please?”
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“I’d like to review my current bill.”
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“I don’t recognize this mini-bar charge—could you check it for me?”
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At Checkout
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“Do you offer express checkout?”
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“Could we split the bill between two cards?”
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“I’d like to pay with my loyalty points.”
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“This breakfast charge isn’t correct. Can you remove it?”
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After Your Stay
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“I still haven’t received my deposit refund. Could you look into it?”
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“There’s an unfamiliar charge on my card—what is it for?”
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“Can I pay in my home currency instead of dollars?”
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By practicing these conversations in the app, you’ll gain confidence in every stage of the hotel experience.
Task-Based, Step-by-Step Learning
Every lesson focuses on small, achievable goals, such as:
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Asking about policies: “When will the deposit be refunded?”
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Confirming details: “Yes, please go ahead with this card.”
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Problem-solving: “Could you please try the payment again?”
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Closing politely: “That clears everything up, thank you for your help.”
Tasks gradually build in complexity—from short, simple confirmations to multi-step problem-solving conversations.
Interactive Role-Plays That Feel Real
With TalkMe, you’re not just memorizing phrases—you’re speaking in realistic situations. You might act as the hotel guest, confirming charges, or step into the role of the receptionist, handling disputes with professionalism.
You’ll practice language that’s both polite and practical, such as:
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Polite requests: “Would you mind explaining what this fee covers?”
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Clarifications: “So, the deposit is just a temporary hold, correct?”
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Professional solutions: “I’ll correct the bill immediately. My apologies for the mistake.”
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Reassurance: “Don’t worry, the hold isn’t an actual charge—it’s only temporary.”
What You’ll Gain from This Course
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Confidence in Real-Life Travel Scenarios Never hesitate at the front desk again. You’ll know exactly what to say when faced with billing questions.
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Polite and Professional Communication Learn the right tone and expressions to stay courteous and effective, even when dealing with mistakes.
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Problem-Solving Skills Whether disputing a minibar fee or chasing a late refund, you’ll be equipped with strategies to handle it smoothly.
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Flexibility Across Languages TalkMe isn’t just about English—you can practice the same Payment & Billing series in multiple languages, from Spanish and French to Japanese and beyond.
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Fluent Interaction Flow Through repeated practice, you’ll develop natural conversation habits: asking, clarifying, resolving, and closing politely.
Highlights of TalkMe’s Approach
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Authentic hotel contexts that match real-world travel needs.
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Progressive learning design, from simple confirmations to complex billing disputes.
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Interactive role-play practice for active speaking and listening.
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Reinforcement of key phrases like “Can I see the invoice?”, “That charge doesn’t look right,” and “Could we split the payment?”
About TalkMe
TalkMe is the interactive language app that takes you beyond textbooks and into the real world. With AI-powered role-plays, you can practice speaking in situations you’ll actually face—travel, business, daily life, and more.
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Learn in multiple languages: not only English, but also Spanish, French, German, Japanese, Korean, Chinese, and others.
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연습 anytime, anywhere, on your phone.
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Build confidence through conversation, not rote memorization.
You can download TalkMe today:
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App Store (iOS)
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Google Play (Android)
Start your journey to real-life fluency with TalkMe—and never feel lost at the hotel front desk again.
